Shipping Policy

Shipping Policy

Effective date: June 12, 2026

Company: Impressions Peace (Zhejiang) Import & Export Co., Ltd., www.impressionsmatcha.com.

We ship matcha worldwide. Because freight depends on weight, volume and destination, shipping is quoted per order rather than charged at a flat rate.

1. Shipping quotes

After you confirm the product grade and quantity, we provide a freight quote to your destination region, including:

  • Southeast Asia · Europe · Middle East · Americas · Africa (and other regions on request).

You approve the freight cost before the order is finalized.

2. Samples

Sample shipping is paid by you (typically via courier, e.g., DHL/FedEx/UPS). We provide the cost and a tracking number once sent.

3. Processing & dispatch time

  • Orders are prepared after we receive your 30% deposit.
  • Before dispatch, we send you photos of the goods and collect the 70% balance.
  • We dispatch and provide a tracking number within 3 business days of receiving the balance. Production lead time for larger or seasonal orders will be stated in your quotation.

4. Carriers & methods

Depending on order size and destination, we ship by international courier, air freight, or sea freight. The recommended method and transit time are included in your quote.

5. Tracking

A tracking number is provided for every shipment. Transit times are estimates provided by the carrier and are not guaranteed.

6. Customs, duties & taxes

For international orders, the Customer is the importer of record. All import duties, taxes, customs clearance fees and local compliance are the Customer's responsibility unless agreed otherwise in writing. We provide the documentation and certificates (COA, SGS, Halal, production license, etc.) needed for clearance on request.

7. Delays

We are not responsible for delays caused by carriers, weather, customs inspection, or incomplete/incorrect address or import information provided by the Customer. We will assist in resolving issues where we can.

8. Damaged or lost shipments

Inspect your shipment on arrival. Report any visible damage or shortage within 7 days with photos (see Refund & Return Policy). For carrier-caused loss/damage we will assist with the carrier claim.

9. Contact

Shipping questions: 18457166372@139.com · +86 184 5716 6372

Impressions Peace (Zhejiang) Import & Export Co., Ltd., Panjiatang Village, Wucun, Heping Town, Changxing County, Huzhou City, Zhejiang Province, China (Provincial Agricultural Park)

This document is a template and not legal advice. Please review with a qualified professional before publishing.